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One place for your team’s email and all its other work.

Emails to your shared mailboxes become tasks. So does the work that never came by email. Every task shows who owns it, what state it is in and all its activity.

Try it freeRequest a demo
  • Keep your email provider and addresses
  • In English and Turkish
  • Your own sample workspace for 14 days, no payment or card needed

How it works

The life of one task

Follow one email to your shared inbox from the moment it arrives until it is resolved, within its service level. Every step below is something TaskReply does today.

  1. 09:1201 / 08

    An email arrives

    Forward support@, sales@ or any other mailbox to TaskReply. Each conversation becomes a numbered task, and replies stay with it. You answer from your own address, so customers see nothing new.

  2. 09:2002 / 08

    One owner, one state

    Each task has at most one owner and always a clear state.

    Teams, companies and contacts decide who sees and works on what.

  3. 09:4103 / 08

    Notes stay inside

    Internal notes and @mentions stay inside the task. Customers never see them.

  4. 09:5504 / 08

    Ask for approval

    Ask a manager or a team to approve a refund, a discount or anything else. Rules can ask by themselves, for example for every refund. The approver can approve, reject or ask a question. While an approval waits, the task can’t be resolved.

  5. 10:0505 / 08

    Your reply waits

    If the customer writes while you are replying, TaskReply holds your reply so you can read the new email first.

  6. 10:1206 / 08

    AI drafts. A person sends.

    A first draft in the reply box, written from your knowledge articles and the conversation. It lists the articles it used as sources, so answers stay consistent and are easy to check.

    AI works where you already are, on the task: it suggests, rewrites, translates and summarises. Nothing goes to a customer until a person checks it and presses Send.

  7. 10:1407 / 08

    10 seconds to undo

    You have 10 seconds to undo every reply.

    Your customer gets a normal email from your own address, signed by the person who wrote it, with no ticket number in the subject.

  8. 10:3108 / 08

    Deadlines in your working hours

    Each role opens on its own dashboard. Set targets per priority for picking up, first reply, next reply and resolution, counted in your working hours and holidays. Tasks show when they are at risk, before they are late.

FS-6 · support@yourcompany.comResolution · All targets metExample

Order 4521 arrived damaged

Damaged delivery+ Add tags

State
Resolved
Assignee
CDCan Demir
Team
Returns & Repairs
Priority
Normal
Requester
Tom Ashdown
Company
Quillmere Clinics Ltd
Segment
Enterprise

Activity

  1. TATom Ashdown · Quillmere Clinics Ltdto support@yourcompany.com

    Order 4521 arrived damaged

    Hello, our order 4521 arrived this morning and two of the five chairs are broken. Could you send replacements this week? Photos attached.

    Task FS-6 opened

  2. CDCan Demir took itIn Progress
  3. CDCan Demir

    @Lucas Meyer do we have two of these chairs in stock?

    Internal note · customers never see it

  4. Send two replacement chairs free of chargeAsked of Rebecca Lyle · Team lead

    Approved by Rebecca Lyle

  5. Tom wrote again while you were replyingYour reply is held so you can read his email first

  6. Suggested reply

    Hello Tom, I am sorry two of the chairs arrived broken. We will send two new ones free of charge this week, and they will reach you by Thursday. You don’t need to send the broken ones back.

    SourcesDamaged deliveriesReplacements and returns

    A person checks it and presses Send

  7. CDReply sent from support@yourcompany.comSigned Can Demir · no ticket number in the subject

    Undo · 0 s

  8. Resolved1 h 19 min of working time · target metResolved

Features

Six things your team will notice

Not every detail. The few things teams like most about managing their tasks and their team inbox in one place, each in one short example.

  • Your own inbox, inside TaskReply

    Connect your own Microsoft 365 inbox and work from it: turn any email into a task in one click, and reply from your own address.

  • Approvals that run themselves

    A rule asks by itself and takes the request through each step. If nobody decides in time, the rule acts.

  • An Assistant that knows your work

    Ask “how am I doing?”, who is away or what is open. Press ⌘J (Ctrl+J on Windows) from anywhere. It only reads; it never changes anything.

  • Suggest a reply

    One click writes a first draft in the reply box, from the conversation and your knowledge articles. Yellow fields mark what only you can fill in, and Sources list the articles it used.

    You check it and press Send; nothing is sent without you. Uses AI credits.

  • Rewrite your reply in one click

    Typed a quick reply? Rewrite makes it shorter, more formal or friendlier, and Undo brings your own words back.

    It rewrites only your own words, never a suggested reply. You check it before sending. Uses AI credits.

  • Can’t read German? Translate it.

    An email arrives in German. One click shows it in your language. Write your reply in yours, and Translate ▾ turns it into theirs. And every screen is in English and Turkish.

    AI translates; you check every translation before it goes. Uses AI credits.

Team tasks beside your email

Task management for the work that never came by email. Create a task for yourself or a colleague: a title, a description, files, @mentions and a due date. No email is sent to anyone. It sits in the same lists, with the same owner, state and deadline.

Work that repeats, such as a monthly check of service contracts, can start by itself as a scheduled task.

All openExample

  1. FS-12Printer fleet at the Leeds lab: recurring faultNobody yetNew
  2. FS-16Quarterly review of service contractsLucas MeyerNew
  3. FS-6Order 4521 arrived damagedCan DemirIn Progress
  4. FS-9Service contract renewal: 3 sitesRebecca LyleOn Hold
  5. FS-17Check stock for two replacement chairsLucas MeyerIn Progress
  6. FS-18Monthly check of service contractsScheduled · starts by itself on the 1stNew

Security

Your data stays yours

Everyone signs in with two steps, roles decide who sees what, and our support team gets in only when you allow it.

How we keep your data safe
  • Never trains AIYour data trains no AI model
  • Two-step sign-inFor everyone, passkeys too
  • Who sees whatRoles and private teams decide it
  • Support only with your OKFor 1, 7 or 30 days, and you can end it

Pricing

One plan. Every feature.

Every organisation gets everything TaskReply does, including what we add later. Only AI use is counted, in credits.

TaskReply

$10per person / monthexcl. VAT

Try it freeTalk to us

Free for 14 days. No payment or card needed.

Included

  • Every feature, now and later
  • Unlimited shared mailboxes
  • Tasks for your team, approvals and scheduled tasks
  • Reports, dashboards and service levels
  • English and Turkish
  • 100 AI credits per person every month

How AI credits work

  • AI features use credits: summaries, suggested replies, translations, rewrites and questions to the Assistant.
  • Reports never use credits.
  • Need more? Your admin asks for more credits in the app.
  • With no credits left, everything keeps working except the AI help.

FAQ

Questions we hear often

Short answers about task management, your shared mailbox, Microsoft 365, pricing and getting started.

Do we have to change our email provider?

No. You keep Microsoft 365, Google Workspace or whatever you use today, and forward your shared mailbox to TaskReply. With Microsoft 365, each person can also connect their own inbox and work from it.

Does it work with Outlook and Microsoft 365?

Yes. Forward a Microsoft 365 shared mailbox, such as support@, to TaskReply: your mailbox and addresses stay as they are. Each person can also connect their own inbox and work from it.

What do our customers see?

A normal email from your own address, such as support@yourcompany.com, signed by the person who wrote it. Someone who answers as themselves sends it from their own address. There is no ticket number in the subject.

How much does TaskReply cost?

One plan with every feature: $10 per person per month, excluding VAT, with 100 AI credits per person every month. Try it free for 14 days first, with no payment or card.

Does the AI send emails on its own?

No. The AI summarises, suggests, rewrites and translates. A person always checks, changes and sends every reply.

Can we see where our data is processed?

Yes. We share those details with customers on request.

Can we use TaskReply for work that doesn’t come by email?

Yes. Create a task for yourself or a colleague with a description, files, @mentions and a due date. No email is sent. These tasks sit in the same lists and reports as your email.

How do we start?

Start a free 14-day demo with sample data from your sector. When you are ready, contact us and we set up your organisation.

Try it with work like yours

Get your own workspace with sample data from your sector. It is ready in a minute, free for 14 days and needs no payment. The Assistant shows you around.

Try it freeRequest a demo