Terms of Service

Who we are and what these terms cover

TaskReply is provided by MASALTECH LTD., a company registered in England and Wales (company number 11601973), registered office 124 Barnfield Avenue, Kingston upon Thames, KT2 5RF, United Kingdom (“we”, “us”).

These terms apply to the TaskReply service at app.taskreply.com and to the free demo at demo.taskreply.com. “You” or “the customer” is the organisation that uses TaskReply; “users” are the people the customer lets sign in. Together with your order (the plan, the number of users and the price) and, if we have signed one, the data processing agreement, these terms form our agreement with you. If your order says something different from these terms, the order applies.

TaskReply is made for businesses and other organisations, not for consumers. The person who accepts these terms confirms that they may do so for their organisation.

The service

TaskReply turns a shared company mailbox into an organised team inbox: every customer email becomes a task with an owner, a status and all its activity, and replies go out from your own address. There is one plan, with every feature and 100 AI credits per person each month, for $10 per person per month excluding VAT, as shown in the Pricing section of our website; your order says how many users you have.

You keep your email provider. Email reaches TaskReply in one of two ways: you forward it from your mailbox to the address TaskReply gives you, or a user connects their own Microsoft 365 inbox (see “Connected inboxes” below). To send from your own address, you add the records TaskReply shows you to your domain.

We keep improving TaskReply, so features may change. We will not remove a main feature of your plan during a period you have already paid for without telling you first.

Demos and trials

• Anyone can try TaskReply for free on our separate Demo environment at demo.taskreply.com, with sample data from their own line of work. No payment is needed.
• A demo lasts 14 days and can be extended once by 14 days. If nobody signs in, it is deleted 3 days after sign-up; otherwise it is deleted, with everything in it, 30 days after it ends. A demo does not turn into a paid account: a paying organisation starts fresh on app.taskreply.com.
• A demo is for trying TaskReply out. It may receive real email, for example forwarded from your own mailbox, under these same terms: you must have the right to use the data you put into it (see “Your data” below). As it is only a trial, please do not put confidential information into it unless you need it to try TaskReply.
• A demo is provided as it is, with limits (for example one live demo per email address). We may end a demo early if it is misused.

Accounts and users

• Your organisation’s administrators invite your users and decide their roles. Each user has their own account; accounts must not be shared.
• Every user signs in with a password and a second step (an authenticator app, a passkey or a text-message code). Users must keep their sign-in details safe.
• You are responsible for what your users do in TaskReply, for inviting only people who should have access, and for removing people who leave.
• Tell us at once at support@taskreply.com if you think someone has used an account without permission.
• The number of users you pay for sets how many people can have an account. People who are invited but have not yet signed in also hold a place.

Acceptable use

You and your users must not use TaskReply to:

• send spam, unsolicited bulk email or marketing campaigns;
• store or send anything unlawful, harmful, deceptive or that infringes someone else’s rights, including malware and phishing;
• try to break or test TaskReply’s security, reach another organisation’s data, get around limits, or put an unusual load on the service, unless we have agreed to it in writing;
• copy or reverse-engineer the software, except where the law allows it;
• resell TaskReply, give access to it to other businesses, or offer it as part of your own service, without our written agreement;
• use the AI features for anything the usage policy of the AI model provider forbids.

If you or your users break these rules, we may suspend the account (see “Suspension and termination” below).

Your data

• Your data is everything you, your users and your mailboxes put into TaskReply: emails and attachments, tasks, notes, companies, contacts, knowledge files and settings. It belongs to you. We use it only to provide TaskReply to you, to keep it safe and working, and to answer your support requests.
• For your data you are the controller and we are your processor: we handle it only on your instructions, which are these terms and the way you use TaskReply. A data processing agreement (under the UK GDPR, the EU GDPR and Türkiye’s data protection law, KVKK) is available on request: write to info@masaltech.com.
• Your data is stored with our cloud hosting provider, and our team works from the United Kingdom. Details of where and by whom your data is processed are available on request.
• We do not sell your data, do not use it for advertising and do not use it to train AI models.
• Our support team does not look into your organisation on its own. Only your organisation’s administrators can give TaskReply support access, from inside TaskReply, as View only or Make changes, for 1, 7 or 30 days. It ends by itself, and you can end it at any time. While it lasts, support enters as “TaskReply Support (name)”, never as one of your users. Even with Make changes, support never emails your customers, sees passwords or two-step sign-in settings, exports your data or deletes your organisation, and a support visit can end the access but never give or extend it. Every step is recorded in your organisation’s access log.
• We protect your data with encrypted connections, organisations kept apart in the database, and two-step sign-in for everyone. If a security incident affects your data, we will tell you without undue delay.
• You are responsible for having the right to put the data into TaskReply and for telling the people whose emails you handle how you use their data.

For the personal data we handle for our own purposes (for example your users’ accounts and sign-ins), see our privacy notice.

AI features

• TaskReply’s AI can summarise conversations, suggest and draft replies from your organisation’s own documents, and help write text.
• AI can be wrong, incomplete or out of date. Check what it writes before you use it. The AI never sends an email on its own: a person reviews and sends every reply, and you are responsible for what your users send.
• The AI features use models of our AI model provider. The provider receives only the data from your organisation that a request needs.
• AI requests use credits. Each paid user brings 100 credits a month, shared by the whole organisation and not carried over to the next month. Usually 1 credit is one AI request; some features, such as reports, use none. Your organisation can buy more credits; bought credits are valid for 3 months and are used after the monthly ones.
• When the credits run out, the AI features that use credits pause until the next month or until more credits are added. We may also set a fair-use limit per person. Credits are not refunded and are lost when the account closes.

Connected inboxes

• A user can connect their own Microsoft 365 inbox to TaskReply by signing in with Microsoft and giving permission. Your company’s Microsoft 365 administrator may first have to allow TaskReply once for the whole company. Shared mailboxes such as support@ are not connected this way: they reach TaskReply by forwarding.
• TaskReply then shows the inbox’s emails live, to that user only. It stores only the emails that the user adds as tasks; the rest stays in the inbox.
• The inbox can be disconnected at any time. TaskReply then stops reading it; tasks already made from it stay in TaskReply as your data.
• Only connect an inbox you are allowed to use. Microsoft’s own terms apply to your Microsoft 365 account.

Fees and billing

• Your subscription is charged per user per month. The price of the plan is shown on our website or in your order. Extra AI credits are requested by your administrator in TaskReply, and we tell you their price when they are requested.
• We send you an invoice; please pay it within 30 days of the invoice date. Prices do not include VAT or other taxes, which are added where they apply.
• Users added during a billing period are charged from the day they are added, for the rest of that period.
• We tell you at least 30 days before a price change. It applies from your next billing period.
• If an invoice stays unpaid after we have reminded you, we may suspend your account until it is paid.
• Fees already paid are not refunded, except where these terms or the law say otherwise.

Availability and support

• We work hard to keep TaskReply available, fast and safe, and provide it with reasonable care and skill. We cannot promise that it will never be interrupted or free of errors.
• When we need planned maintenance, we try to do it outside business hours and to tell you in advance.
• Reaching the number of users you pay for, or running out of AI credits, never makes us refuse your incoming email.
• We keep backups of the service’s database for 35 days to recover from failures.
• For help, send a support request from TaskReply (Help & support) or write to support@taskreply.com. We answer in English and Turkish. Legal notices and questions about your agreement go to info@masaltech.com.

Suspension and termination

• Your subscription is monthly and renews automatically each month. You can cancel it at any time; it then ends at the end of the month you have already paid for.
• You can close your organisation’s account at any time by writing to us. Closing does not refund fees already paid.
• We may suspend your account if an invoice stays unpaid after a reminder, if the acceptable use rules are broken, if there is a security risk, or if the law requires it. We tell you why and lift the suspension once the reason is gone. While an account is suspended its users cannot work in it, but incoming email is still accepted, so none is lost.
• Either side may end the agreement if the other seriously breaks it and does not put it right within 30 days of being told. If we stop offering TaskReply, we tell you at least 90 days before and refund fees paid for the time after it ends.
• When an account is closed, its data is deleted 30 days later; until then the closing can be cancelled. Deleted data leaves our database backups when they expire, after 35 days. We keep only what we must: invoices, the history of your plan and number of users, and our own record of support access (5 years).
• You can ask us for a copy of your data before closing or during the 30 days after closing. We provide it in a common machine-readable format.
• Unused AI credits are lost when the account closes.

Intellectual property

• We own TaskReply: its software, design, documentation, sample data and the TaskReply name. During your subscription you and your users may use it for your organisation’s own work; you may not transfer this right.
• What the AI writes for you in TaskReply (summaries, drafts) is part of your data.
• If you send us ideas or suggestions, we may use them to improve TaskReply without any obligation to you.

Warranties

We provide TaskReply with reasonable care and skill and as described in these terms. Apart from that, and as far as the law allows, TaskReply is provided as it is; the free demo always is. You promise that you have the right to use your data in TaskReply and that you and your users follow the law and these terms.

Limitation of liability

• Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else the law does not allow to be limited.
• Neither side is liable for indirect or consequential loss, or for loss of profit, revenue, business or goodwill.
• Our total liability to you in any 12 months is limited to the fees you paid us in the 12 months before the event that caused the claim.
• For the free demo our total liability is limited to £100.
• We are not responsible for delays or failures caused by events outside our reasonable control.

Changes to these terms

We may update these terms. For an important change we email your organisation’s administrators at least 30 days before it applies. If you do not agree, you can close your account before then and we refund fees paid for the time after it closes. Otherwise the new terms apply from that date. The date at the top of this page shows the latest version.

Law, courts and language

• These terms are governed by the law of England and Wales, and the courts of England and Wales decide any dispute.
• These terms are published in English and Turkish. If the two versions differ, the English version prevails.
• Neither side may transfer the agreement without the other’s consent, except that we may transfer it to a company that takes over TaskReply.
• We send notices by email to your organisation’s administrators; you send notices to info@masaltech.com.

How to contact us

For any question about these terms, write to us at info@masaltech.com or use our contact form.